My good friend Amanda just posted an absolutely excellent guide everyone should read.
Lesson One: There Are Assholes On The Internet
I’m not even going to get into the why’s and how’s of this. Just accept it. 50% of the people you meet on the internet will be assholes. They may be assholes in real life. They may be people blowing off steam from a bad day. They may be trolling. Who knows? The end result is the same. If you are here, also on the internet, then you have pretty much agreed to the unwritten rule that you’re going to have to deal with assholes. Put on your big-girl (or boy) panties and move on. [cont]
Read it all right here.
(psst, follow her blog while you're there)